ORDER & RETURN

RETURNS

If your product is defective / damaged or incorrect/incomplete at the time of delivery, please email us on customercare@kinocatch.com within 24 hours of receipt of the product. Your product may be eligible for refund depending on the product category and condition. Please see the detailed terms in the relevant category below.

The product should be unused, unworn, unwashed and without any flaws.

Should be packed in the original packing it came with.

Should be returned with all the items included in the packing like manual, accessories, freebies etc.

RETURN POLICY ACCORDING TO PRODUCTS CATEGORIES:

Islamic Caps:

  • Returnable within 24 hours of delivery in case of any defects in make.
  • Please Inform by email on customercare@kinocatch.com within 24 hours of receipt of caps.
  • Return Policy: After inspection at Kinocatch Office, the Product will be replaced or refunded.
  • Refund Policy: In case the design or colour is not available payment will be refunded.
  • Refund/Return Time: 10 days from Kinocatch Inspection Report.
  • IMPORTANT NOTE:

Full refund only possible if the cap/s is/are returned in the same condition as purchased. This will be decided after inspection. Kinocatch’s decision will be final.

 

Watches (including Smart Watches, Gents Watches, Ladies Watches, Kids Watches):

  • All kind of watches are NON-RETURNABLE.
  • NO WARRANTIES are offered on any watches displayed on Kinocatch.com

 

Cosmetic Items:

  • Returnable within 24 hours of delivery in case of any defects in make.
  • Please Inform by email on customercare@kinocatch.com within 24 hours of receipt of caps.
  • Return Policy: After inspection at Kinocatch Office, the Product will be replaced or refunded.
  • Refund Policy: In case the design or colour is not available payment will be refunded.
  • Refund/Return Time: 10 days from Kinocatch Inspection Report.
  • IMPORTANT NOTE:

Full refund only possible if the product is returned in the same condition as purchased. This will be decided after inspection. Kinocatch’s decision will be final.

 

Wallets & Ladies Bags:

  • Returnable within 24 hours of delivery in case of any defects in make.
  • Inform by email on customercare@kinocatch.com within 24 hours of receipt of caps.
  • Return Policy: After inspection at Kinocatch Office, the Product will be replaced or refunded.
  • Refund Policy: In case the design or colour is not available payment will be refunded.
  • Refund/Return Time: 10 days from Kinocatch Inspection Report.
  • IMPORTANT NOTE:

Full refund only possible if the product is  returned in the same condition as purchased. This will be decided after inspection. Kinocatch’s decision will be final.

PRICING, AVAILABILITY AND ORDER PROCESSING

All prices are listed in Rupees and are inclusive of GST and are listed on the Site by the seller that is selling the product or service.

We list availability information for products listed on the Site, including on each product information page.

IMPORTANT NOTE:

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.

Refund Voucher

  • Refund voucher can be redeemed on our Website, as full or part payment of products from our Website within the given timeline.
  • Refund voucher cannot be used from different account.
  • Vouchers are not replaceable if expired.

Promotional Vouchers

  • Each issued promotional voucher (App voucher and New customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.
  • Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
  • Promotional voucher may not be valid during sale or in conjunction with any special promotion.
  • Voucher will work only if minimum purchase amount and other conditions are met.
  • Kinocatch reserves the right to vary or terminate the operation of any voucher at any time without notice.
  • Kinocatch shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
  • Vouchers are not replaceable if expired.

Security and Fraud

  • When you use a voucher, you warrant to Kinocatch that you are the duly authorized recipient of the voucher and that you are using it in good faith.
  • If you redeem, attempt to redeem or encourage the redemption of voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offence
  • If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. Kinocatch reserves the right to take any further action it deems appropriate in such instances

RESELLING KINOCATCH PRODUCTS

Reselling Kinocatch products for business purpose is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.

TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.

LOSSES

We will not be responsible for any losses (including but not limited to loss of anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the website unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

WAIVER

You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.

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